Terms of Service

Last updated: March 22, 2026

These Terms of Service ("Terms") govern your use of the Response365 platform at app.response365.ai (the "Service") provided by AI Response 365 S.R.L ("we", "us", or "our"). By accessing or using the Service, you agree to these Terms.

1. Account Registration

To use the Service, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activity under your account

2. Use of the Service

The Service is a cloud-based business management platform. You may use it for lawful business purposes in accordance with these Terms. You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or its infrastructure
• Upload malicious code, viruses, or harmful content
• Resell or redistribute the Service without authorization
• Use the Service to send spam or unsolicited communications

3. Your Data

You retain ownership of all data you enter into the Service ("Your Data"). By using the Service, you grant us a limited license to process, store, and display Your Data solely to provide the Service to you.

You are responsible for the accuracy and legality of Your Data. We are not liable for any data you input into the Service.

4. Subscription and Payment

Access to certain features requires a paid subscription. By subscribing, you agree to:

• Pay all applicable fees as described at the time of purchase
• Provide valid payment information
• Accept that subscriptions renew automatically unless cancelled

We may change pricing with reasonable notice. Refunds are handled in accordance with our refund policy.

5. AI-Powered Features

The Service includes AI-powered features that use third-party AI providers. These features are provided "as is" and may not always produce accurate results. You should review and verify any AI-generated output before relying on it for business decisions.

6. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or experience downtime. We will make reasonable efforts to notify you of planned maintenance in advance.

7. Intellectual Property

The Service, including its design, code, features, and documentation, is owned by AI Response 365 S.R.L and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as intended.

8. Limitation of Liability

To the maximum extent permitted by law, AI Response 365 S.R.L shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or business opportunities arising from your use of the Service.

Our total liability for any claim related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless AI Response 365 S.R.L from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

10. Termination

Either party may terminate these Terms at any time. We may suspend or terminate your access if you violate these Terms. Upon termination:

• Your right to use the Service ceases immediately
• You may request export of Your Data within 30 days
• We may delete Your Data after the 30-day period

11. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through the Service. Continued use after changes take effect constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of Finland. Any disputes shall be resolved in the courts of Helsinki, Finland.

13. Contact Us

If you have questions about these Terms, please contact us:

• Email: legal@response365.ai
• Website: app.response365.ai